All the products and services we sell are genuine and guaranteed. Our suppliers are selected for their product quality and care.
Our after sale service is prompt and efficient. Customers are advised to contact us directly on 03331230500 for queries (Option 4 on the menu) or issues with parts or servicing should they arise. Please ask to speak to the Duty Manager. We guarantee swift action.
Further more, please ring quality control directly on 02037003081 should you have any concerns with the level of service or quality of service you have received. Any member at the end of the line is qualified and trained in dealing with any issues related to quality.
Cycledelik Limited number one priority is safety on the road as well as exceptional customer service, quality bicycle maintenance and advice for top end performers, commuters, fleet managers and leisure cyclists.
Audit trail and transparency
Each and every job can be traced back to the mechanic on duty that day, time and date, type of service or repair, parts supplied, bicycle statistics including frame number as well as recommendations. All this can be found securely online via our booking system (Accessible by customers as well as duty manager) and emailed invoices via our accounts department.
Cytech is the benchmark for quality skills and services. It is also the bicycle industry’s only recognised training and accreditation scheme for cycle mechanics and bike technicians. Cycle retailers and workshops displaying the “Cytech Accredited” symbol will employ staff that have undergone professional training and accreditation to either Cytech Technical Level One, Two or Three. Cytech courses encompass the basics of cycle mechanics right through to dealing with the most advanced and high-tech components and parts. Cytech mechanics are required to pass a number of practical and theory tests before qualification.
Cycledelik Limited has its own and on-going rigorous in house training and quality control which means that customers receive a consistent and high level service across the board. This is in addition to on-going training with BOSCH, BROSE, SHIMANO, CAMPAGNOLO, SRAM, MAGURA, AVID, TEKTRO, ROCKSHOX, MRP and transport of dangerous goods partners.
Public Liability Insurance
We have a public liability cover for £5M in place allowing us to carry out work for private individuals as well as businesses and cycle events / sportive at their chosen location. ‘Bicycle Repairs’ insurance cover details are available upon request.
CYCLEDELIK ® is a Registered Trade Mark of CYCLEDELIK LIMITED Registered Company In England & Wales No: 9720108 – VAT: GB 226 1599 03